Privacy Policy
Effective Date: 1/1/2026
Last Updated: 1/1/2026
Reliant Physical Therapy (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, and protect your information, including communications via SMS (text messaging).
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name, phone number, email address, mailing address
- Date of birth and emergency contact information
Health Information
- Medical history, treatment information, and therapy records
- Insurance and billing-related information
Payment Information
- Payment details processed securely through third-party providers
Technical Information
- Basic website usage data (such as IP address or browser type) collected for analytics and security purposes
2. How We Use Your Information
We use your information to:
- Provide physical therapy services and patient care
- Schedule and manage appointments
- Communicate with you regarding your care
- Send billing statements and collect payments
- Improve our services and operations
- Comply with legal and regulatory requirements
3. SMS Communications & Mobile Information
If you provide your mobile phone number and consent, Reliant Physical Therapy may send you SMS (text) messages related to your care and interaction with our clinic. These may include:
- Appointment reminders and confirmations
- Scheduling updates
- Links to intake or admission forms
- Billing notifications or balance reminders
- Follow-up or thank-you messages
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at Info@ReliantPT.com or 769-777-4400.
Important:
- SMS messaging is not a secure form of communication.
- Please do not send sensitive personal health information via text message.
Mobile Data Sharing Statement:
We do not sell, rent, or share your mobile number or SMS consent with third parties or affiliates for marketing purposes. Your information may only be shared with service providers as necessary to deliver SMS communications.
4. Sharing of Information
We may share your information only as necessary for the following purposes:
- With healthcare providers involved in your care
- With insurance companies for billing and claims processing
- With trusted third-party service providers (such as payment processors or messaging platforms)
- As required by law, regulation, or legal process
We do not sell or rent your personal information to third parties.
5. HIPAA & Health Information Privacy
Reliant Physical Therapy complies with applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
Your protected health information (PHI) is used and disclosed only as permitted by law, including for treatment, payment, and healthcare operations.
6. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.
However, no method of transmission over the internet or mobile networks is 100% secure.
7. Your Rights and Choices
You have the right to:
- Request access to your personal or health information
- Request corrections to inaccurate information
- Request restrictions on certain uses or disclosures
- Opt out of SMS communications at any time
To exercise these rights, contact us using the information below.
8. Third-Party Services
We may use third-party providers (such as payment processors or communication platforms) to support our operations. These providers are required to protect your information and use it only for authorized purposes.
9. Website Usage
Our website may collect limited technical data (such as IP address or browser type) to improve functionality, security, and user experience. This information is not used to personally identify you unless necessary.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18 without parental or guardian involvement. We do not knowingly collect personal information from children without appropriate consent.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Reliant Physical Therapy
Phone: 769-777-4400
Email: Info@ReliantPT.com