Pay My Bill

We accept all major credit cards, check and cash payments.  You may make your payment online, through the mail or call to make a payment over the phone.

Insurance companies take anywhere from 2 weeks to 6 months to reply after your claims have been filed.  You are only billed for the amount that the insurance has responded to us.  Your balance may have increased due to your insurance company processing and returning more dates of service on your claims.

The charges or “Billed Amount” you see on your statement is based on the treatment you received and length of time spent in each treatment.  If you did not receive the same treatment each session, then the charges might be different from one date of service to the next.  If you have further concerns please email or call us.

• We send a statement out in the mail the first of every month.  Otherwise, you can call us or email us to request your statement balance.
• You may request to have your patient portal activated where you can log in and view your statements online or request a copy emailed to you.

There are several reasons your insurance might not have made a payment on your bill.

The most common reasons include:

• The treatment was applied towards your deductible.
• The maximum benefit has been reached.
• Your insurance has expired.
• The insurance has record of a different primary insurance.

Your insurance company should have an Explanation of Benefits that is available for you to review.  This document should explain in detail why your insurance did not pay.  We strongly encourage you to refer to your EOB from your insurance company for more information.

If you still have questions for us after you speak with your insurance, please feel free to contact us on the phone or via email.

The Deductible in your health insurance plan is the set amount you will have to pay out of pocket before your insurance plan begins to share the costs of covered services.  It can vary significantly from plan to plan.  Some plans do require the deductible to be met prior to paying for physical therapy, while others do not require the deductible to be met for physical therapy payments to be made.  We strongly recommend you contacting your health plan to determine the amount of your deductible and if your physical therapy will be applied to your deductible.

CoPays are set amounts you pay to your medical provider for a visit or treatment.  An insurance policy that has a $25 CoPay, will require the patient to pay $25 for every visit they attend physical therapy.  Whereas, Coinsurance is the percentage of the visit or treatment you will pay.  An insurance policy that has a 80/20 plan will be paid 80% by the insurance and 20% by the patient until you reach your maximum out of pocket for the year.